FAQ
Who do I contact to report damage or request a repair to the common area including gates, landscape, clubhouse, pool area etc.?
Communitycare@actionlife.com. For urgent matters, call 800-400-2284 24/7.
Who do I contact for warranty issues with my home or condo?
D.R. Horton Customer Service
WestRegionCustomerService@drhorton.com; www.drhorton.com/warranty
Association Documents – Important Information
CC&R’s – What are they?
Declaration of Covenants, Conditions and Restrictions (CC&R’s) – The CC&R’s is a legally recorded document that governs the Association. CC&R’s define the requirements for use restrictions, powers and duties of the Association, funds and assessments, architectural control, etc. As part of the escrow process, a buyer is required to sign for receipt of the Association CC&R’s. Please log in to Resident Portal and view the CC&R’s on the Documents tab.
Association Bylaws – What are they?
The Bylaws set forth Association regulations for voting by Association members, administration, powers and responsibility of the Board of Directors, Officers of the Corporation, obligations of members. As part of the escrow process, a buyer is required to sign for receipt of the Association Bylaws. Please log in to Resident Portal and view the Bylaws on the Documents tab.
Architectural Guidelines – What are they?
The Board of Directors has the authority to adopt Architectural Guidelines to outline and define specific design criteria for home improvements. The Guidelines are intended to help establish a high quality of appearance, to assure compatibility, to direct character and form, and to enhance overall value. Architectural Guidelines may be modified from time to time by the Board of Directors. Please log into the Resident Portal and view the Architectural Guidelines on the Documents tab.
Association Rules – What are they?
The Board of Directors has the authority to adopt Rules. The Rules are intended to assure the quiet enjoyment of each resident in the community. The Rules may be modified from time to time by the Board of Directors. Please log into the Resident Portal and view the Association Rules on the Documents tab.
What requires submitting an architectural application?
Any exterior change requires submitting an architectural application and obtaining approval before beginning work. Installing a patio cover, a swimming pool, exterior paint, landscape enhancement, planting of tree(s), or any other exterior improvement requires an architectural application (CC&R’s, Article VIII, Section 8.4). Refer to the Architectural Guidelines for submittal requirements for a complete application packet. Mail or email the packet to Action Property Management. Architectural Committee review is completed within 45 days from receipt of the application. You will be notified of the Committee’s decision in writing. For any questions regarding the application packet requirements or submittal process email Action Property Management, Diana Winn dwinn@actionlife.com or call her at 800-400-2284.
Payments to Providence
When is my monthly assessment due?
Assessments are due on the 1st of each month and are considered late after the 15th
How do I avoid late fees, collections activity and the associated costs?
If you cannot make your monthly payment due to a financial hardship send a written request to the Board of Directors to request a payment plan agreement. The Association has an aggressive Assessment Collection Policy. In addition to the monthly late fee of $10 and monthly interest charged on the outstanding balance, collection activity will begin on an account with a delinquent balance. Substantial collection fees ($300-$400) will be charged to the account once it has gone into the collections process. To avoid collections status and incurring collections costs, you must send a written request to the Board of Directors to request an approved payment plan as soon as possible after a missed payment. Include the reason for the payment plan request, and a proposed monthly payment and the length of time for a payment agreement. Send the request to Community Manager, Susan Elmorabit, at selmorabit@actionlife.com. Your request will be considered by the Board of Directors at the next scheduled Board meeting. You will be notified of the Board’s decision in writing. Collection costs are hard costs to the Association and are not typically waived by the Board of Directors once charged.
Where do I send my Providence Master payment?
Mail payments to: Providence Master; c/o Action Property Management; PO Box 25013; Santa Ana, CA 92799
Checks are made payable to Providence Master.
You can also make payments online by visiting the Resident Portal.
Where do I send my Providence HOA (condo association) payment?
Mail payments to: Providence HOA; c/o Action Property Management; PO Box 25013; Santa Ana, CA 92799
Checks are made payable to Providence HOA.
You can also make payments online by visiting the Resident Portal.
Will I be charged a late fee for a late payment?
A $10 late fee is charged for a payment not received by the 15th of the month. Assessment payments are due on the 1st and considered late if not received by the 15th. A late fee is charged by the Association, as provided for in the Association CC&R’s (CC&R’s, Article V, Section 5.15). A late fee is a hard cost to the Association and is not typically waived by the Board of Directors once charged.
What do my Association dues pay for?
The monthly assessment is established at the level required to operate the Association, and monthly dues are paid to cover expenses incurred for the operation and maintenance of the Corporation and common area(s). Examples of these costs include: pool and clubhouse maintenance, utilities; landscape, irrigation, gate operation, fencing and walls, mailboxes, etc. Other administrative costs include: audit and tax returns; insurance; collections; legal; management; etc. The Board of Directors reviews expenses monthly; and adopts an annual budget.
Providence HOA (condo) residents also pay a second monthly assessment that covers items exclusive to Providence HOA residents, i.e. buildings maintenance. The budget for Providence Master and Providence HOA can be found by logging into Resident Portal and clicking on the Documents tab.
Non-Compliance
“Violation Notice”… What happens when it goes ignored?
If you receive a violation notice you are being requested to resolve an issue noted at your property within a certain timeframe. When the notice goes ignored and the item is not resolved, a second reminder notice will be sent. If both notices go ignored and the item is still not resolved, a hearing is scheduled to meet with the Board of Directors to discuss resolving the issue. If the issue goes ignored and is not resolved by the hearing date, you are subject to a fine being imposed for non-compliance. Fines range from $100 to $500. The Enforcement Policy can be found under Governing Documents when you log into your Resident Portal.
How do I dispute a fee charged to my account?
To formally dispute a fee charged to your account you must send a written request to the Board of Directors to request the fee be waived and the reason for the request. Send the request to Community Manager, Susan Elmorabit at selmorabit@actionlife.com. Your request will be considered by the Board of Directors at the next scheduled Board meeting. You will be notified of the Board’s decision in writing. Late fees, interest or other collections costs are hard costs to the Association and are not typically waived by the Board of Directors. However, the Board will consider any formal dispute without prejudice.
Why is a fine charged to my account?
Fines are imposed for violation of Association CC&R’s, Architectural Guideline requirements and/or violation of Association rules and regulations. Fines are imposed by the Board of Directors at a scheduled Hearing meeting. You will receive correspondence with a scheduled Hearing date to attend to meet with the Board of Directors prior to a fine imposed. Fines range from $100 to $500 per month; and you are subject to a monthly fine for as long as a violation remains unresolved. Click for a copy of the Enforcement Policy. For additional information regarding a specific fine charged to your contact Community Manager, Susan Elmorabit, at selmorabit@actionlife.com.
How do I dispute a violation and a fine charged to my account?
To formally dispute a violation and fine charged to your account you must send a written request to the Board of Directors to request the fine be waived and the reason for the request. Fine waiver will only be considered if the violation has been resolved. Send the request to Community Manager, Susan Elmorabit at selmorabit@actionlife.com. Your request will be considered by the Board of Directors at the next scheduled Board meeting. You will be notified of the Board’s decision in writing.